A Taxonomy of Social Cues for
When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.
Name of the agent is displayed on the agent or within the interface (e.g., Anna).
Displayed female or male agent names leads to the application of gender stereotypes towards the agent (Brahnam, Angeli 2012). Moreover, names of agent elicit dominant or submissive personality type perception of the user (Nass et al. 1995). Name tag can be further used to indicate a certain form of agent role (Doctor, Patient) (Zhang et al. 2017).