A Taxonomy of Social Cues for
When using the taxonomy, please cite as Feine, J., Gnewuch U., Morana S. and Maedche A. (2019): “A Taxonomy of Social Cues for Conversational Agents” International Journal of Human-Computer Studies. To read the paper, please click here.
CA: “How are you today?”, “What about the weather?”.
Engagement in casual not task related conversations makes the agent more reliable, competent, and knowledgeable (Cassel, Bickmore 2000; Bickmore, Cassel 2001), impacts the perceived personality type of an agent (Li et al. 2017) and is useful as part of relational behavior strategies to ensure a long-term working alliance (Bickmore et al. 2005). The perception of the small-talk varies dependent on the topic and the cultural background of the user (Endrass et al. 2010). Analyzing users interest and start the conversation with a "ice-breaking" sentence that matches these interest increases the engagement of the user (Andonov et al. 2016).